s

ADVISORY

Traveling to the U.S.?
Here’s what you need to know about voice and data roaming

As of July 1, 2022, service providers in the U.S. discontinued 3G services. This affects all roaming voice services.

With our recent network upgrade to provide higher quality voice over LTE (VoLTE), subscribers with VoLTE capable devices can enjoy reliable roaming services and Mobile Passport in the Mainland, as well as enhanced call quality everywhere.

For Samsung Users

Samsung Galaxy A03, Galaxy A13, and the Galaxy S20 and later models are VoLTE capable.  The most recent software update is required to enjoy reliable roaming and Mobile Passport in the U.S. Once your phone’s software is updated, enable VoLTE in your Settings by going to Connections and selecting Mobile Network.

For iPhone Users

iPhone 6 and later models are VoLTE capable. To enjoy reliable roaming and Mobile Passport in the U.S., simply turn on mobile roaming in Settings. Then, go to Cellular to connect to any of our roaming partners AT&T or T-Mobile. For a better experience, you may also update your phone to iOS 15.5 at any time.

Need more help? Click on the LiveChat button to chat with a Customer Service Representative.

Enjoy FREE Voice, SMS and Data
Roaming on ANY Postpaid Plan

Roam FREEly in South Korea

Plan the trip of a lifetime to South Korea and stay connected FREE of charge with SK Tel.

Enjoy the clearest calls, the most reliable text messages, and blazing data speeds while you traverse South Korea and stay in touch with Guam and the CNMI. No matter the plan, IT&E offers this service for FREE to all Postpaid subscribers.

This service is automatically included in all Postpaid Plans. Once you arrive in your destination, your phone will automatically connect to SK Tel. Standard roaming rates will apply with other service providers in South Korea.

For 24/7 roaming assistance while you’re abroad, call +1 866-210-8098 free of charge or chat with a Customer Service Representative.

Can’t make the trip, but have loved ones in South Korea?

Call and text them FREE OF CHARGE from Guam and the CNMI. Effective February 1, 2023, ALL calls and SMS to South Korea will be completely free for all IT&E Postpaid subscribers.

This service is automatically included in all Postpaid Plans, so no additional action is required!

Stay Connected anywhere in the world with Roaming and Mobile Passport

Say yes to new adventures because you’ll be able to stay connected to who and what matters most wherever you go.

Enjoy worry-free roaming services available almost anywhere in the world. You’ll never miss a call or text with affordable voice and SMS roaming. All your calls will be clear with new VoLTE technology now enabled on most IT&E devices.

Keep doing everything you love to do online with Mobile Passport, our data roaming feature. With Mobile Passport you can use your plan’s local data bucket in more than 20 destinations globally, including the U.S., Philippines, Japan, South Korea, Taiwan, Hong Kong, Europe, Australia and more for as low as $10 a day.

Stay connected in the U.S., the Philippines, Japan, South Korea and Singapore

ROAMING HOTSPOT DEVICE
+
UNLIMITED
DATA

3 DAYS

for only $24

5 DAYS

for only $35

Stay connected wherever your next adventure takes you. Our Roaming Hotspot device with UNLIMITED data will keep you connected in the U.S., the Philippines, Japan, South Korea and Singapore.  If you’re a non-IT&E subscriber that does not have coverage in the CNMI, it’s also a great choice for your visit to the Marianas.

Spend less time searching for Wi-Fi and more time searching for amazing experiences. Find your way with navigation tools, share memories on social, work remotely, and do all the things you love to do online by connecting any of your Wi-Fi enabled devices to this portable, convenient hotspot device.

Enjoy 5 days of unlimited data for only $35 and 3 days for just $24. Plus, you can extend the service and rent as many hotspot devices as needed.

Be sure to stop by any IT&E store before your trip to pick up your Roaming Hotspot device and UNLIMITED DATA.

Payment by credit card is required.  A refundable $50 deposit is required for each hotspot device, which can be claimed once the devices are returned to IT&E. The device must be returned in the same or like condition as it was issued with all accompanying accessories in order to claim deposit. If not, the deposit is forfeit. Data speeds are dependent on the destination’s service provider and may be affected by the number of connected devices.

For 24/7 roaming assistance while you’re abroad, call +1 866-210-8098 free of charge or chat with a Customer Service Representative.

Bon Voyage!

Be sure to get in touch with a Customer Service Representative via chat if you have any questions or by calling (671) 922-4483 [Guam] / (670) 682-4483 [CNMI]. For assistance while you are abroad, call +1 866-210-8098 free charge 24/7.

Mobile Passport Destinations

USA China Australia
Philippines Hong Kong Singapore
Japan Taiwan Canada
South Korea Thailand Macau
Malaysia

Roaming Rates

We continuously work to expand our Roaming Partnerships worldwide to provide you the most roaming destinations.

Roaming rates may vary based on origin and destination of call. Additional charges not listed may apply. For questions about roaming, call IT&E 24/7 free of charge at +1-866-210-8098 or chat live online at Live Support – IT&E Online Store.

Mobile Passport Frequently Asked Questions

What is Mobile Passport?
Mobile Passport allows you to use your Postpaid Plan’s monthly data bucket when you travel.
Where can I use Mobile Passport and how much does Mobile Passport cost?
Country Partner $80 Unlimited Plan $55 Plan and Below
Albania Vodafone $20/day $10/day
Australia Optus $20/day $10/day
Australia Telstra $20/day $10/day
Austria Hutchison Drei $20/day $10/day
Cambodia Metfone $20/day $10/day
Canada Bell $20/day $10/day
Canada Telus $20/day $10/day
Channel Islands Jersey Telecom $20/day $10/day
China Unicom $20/day $10/day
Czech Republic Vodafone $20/day $10/day
Denmark Hi3G $20/day $10/day
Denmark Telenor $20/day $10/day
Fiji Vodafone Fiji $20/day $10/day
France Orange France $20/day $10/day
Germany Telefonica $20/day $10/day
Germany Vodafone $20/day $10/day
Ghana Vodafone $20/day $10/day
Greece Vodafone $20/day $10/day
Hong Kong HKT $20/day $10/day
Hungary Vodafone $20/day $10/day
India Airtel $20/day $10/day
Indonesia H3 $20/day $10/day
Ireland Vodafone $20/day $10/day
Israel Hot Mobile $20/day $10/day
Italy Vodafone $20/day $10/day
Japan Softbank $20/day $10/day
Japan NTT Docomo $20/day $10/day
Macau CTM $20/day $10/day
Malaysia Digi $20/day $10/day
Mexico AT&T $20/day $10/day
Mozambique Vodafone $20/day $10/day
Netherlands Vodafone $20/day $10/day
New Zealand Vodafone $20/day $10/day
Norway Telenor $20/day $10/day
Philippines Globe $10/day $10/day
Philippines Smart $10/day $10/day
Portugal Vodafone $20/day $10/day
Romania Vodafone $20/day $10/day
Russia Megafon $20/day $10/day
Samoa Digicel $20/day $10/day
Singapore Singtel $20/day $10/day
Singapore Starhub $20/day $10/day
Singapore M1 $20/day $10/day
South Africa Vodafone $20/day $10/day
South Korea SKT FREE $10/day
South Korea KT Corp FREE $10/day
Spain Orange Spain $20/day $10/day
Spain Vodafone $20/day $10/day
Spain Telefonica $20/day $10/day
Sweden H3G $20/day $10/day
Taiwan T-Star $20/day $10/day
Thailand AIS $20/day $10/day
Thailand TrueMove $20/day $10/day
Turkey Vodafone $20/day $10/day
U.K. Hutchison3 UK $20/day $10/day
U.K. Vodafone $20/day $10/day
USA T-Mobile $20/day $10/day
USA AT&T $20/day $10/day
Vietnam Mobifone $20/day $10/day
How do I use Mobile Passport?
Before traveling, you must ensure:

  1. Data Roaming services are enabled on your device.
  2. Data Roaming services are activated on your account.  You can do this by texting ROAM ON to 3282.

You will automatically connect to data roaming services with Mobile Passport rates once you arrive at your destination. You’ll receive a confirmation text once you arrive.

Do I get an additional data bucket when I use Mobile Passport?
Mobile Passport uses your current monthly Data Bucket, as if you were using your data at home. No additional data is added to your bucket.
Will Mobile Passport allow me to top up my data if I use it all during my travels?
Yes, if you’ve used up all your data, you can simply top up like you would at home by texting

“1GB” to 3282 for $10/1GB or “5GB” to 3282 for $30/5GB.

How do I turn off Mobile Passport?

A. Choose how you keep connected. If you prefer not to use Mobile Passport, simply turn Data Roaming off in your device’s Settings.-For Samsung, go to Connections, then Mobile Networks.-For iPhone, go to Cellular, then Cellular Data Options.